Beer, Wine & Spirits Specialist

Kroger Co.; Pueblo (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Employee discounts

Career advancement opportunities

Job summary

The Kroger Co. in Pueblo, CO is seeking a Beverage Department Associate to deliver outstanding customer service, assist management in achieving department goals, and maintain a safe, clean environment. You’ll help with beer, wine and spirits displays, answer questions, and ensure freshness and proper labeling.

Responsibilities include promoting a welcoming atmosphere, gaining product knowledge, and supporting promotional activities while adhering to safety standards and company values.

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Second language: speaking, reading and/or writing.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Safety awareness

Product knowledge

Beverage knowledge

Job description

The Kroger Co. in Pueblo, CO is seeking a Beverage Department Associate to deliver outstanding customer service, assist management in achieving department goals, and maintain a safe, clean environment. You’ll help with beer, wine and spirits displays, answer questions, and ensure freshness and proper labeling.

Responsibilities include promoting a welcoming atmosphere, gaining product knowledge, and supporting promotional activities while adhering to safety standards and company values.