Beer & Spirits Specialist — Customer Experience Leader

Kroger Family of Companies; Pueblo (CO); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger Family of Companies in Pueblo, CO seeks a customer-focused team member to assist customers with beer, wine and spirits, answer product questions, and help with department displays and promotions. The role emphasizes friendly service, product knowledge, and adherence to safety and QA standards.

Candidates should be 21+, able to handle stress, and have solid math and communication skills. Experience with alcohol categories and retail is a plus; образование and language requirements vary by

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
• Gain knowledge of products and respond to questions, making suggestions.
• Assist with execution of adult beverage category displays and in-store promotions with store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and industry terms.

Skills

Customer service

Communication

Stress management

Basic math

Job description

Kroger Family of Companies in Pueblo, CO seeks a customer-focused team member to assist customers with beer, wine and spirits, answer product questions, and help with department displays and promotions. The role emphasizes friendly service, product knowledge, and adherence to safety and QA standards.

Candidates should be 21+, able to handle stress, and have solid math and communication skills. Experience with alcohol categories and retail is a plus; образование and language requirements vary by