Beer, Wine & Spirits Lead — Elevate Customer Experience

Kroger; Parker (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Kroger in Parker, CO is seeking a Beer/Wine/Spirits Department Manager to lead daily operations and deliver an outstanding customer experience. You will oversee staff, manage scheduling, promotions, and adherence to safety and quality standards, while driving department sales and profits.

The role requires strong communication, people management, and knowledge of products, with a focus on compliance and customer service excellence across the department.

Qualifications

• Must be 21 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• High school education or equivalent preferred.
• Management experience preferred.
• Beer/Wine/Liquor experience.
• Familiar with industry terms and processes.
• Retail experience.
• Knowledge of imported and domestic varieties, flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Inform customers of Beer/Wine/Spirit specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the Beer/Wine/Spirits.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Age 21+

Effective communication

Basic math

Handle stress

Education

High school or equivalent

Management experience preferred

Beer/Wine/Liquor experience

Retail industry knowledge

Industry terms & processes familiarity

Job description

Kroger in Parker, CO is seeking a Beer/Wine/Spirits Department Manager to lead daily operations and deliver an outstanding customer experience. You will oversee staff, manage scheduling, promotions, and adherence to safety and quality standards, while driving department sales and profits.

The role requires strong communication, people management, and knowledge of products, with a focus on compliance and customer service excellence across the department.