Beaverton On-Site: Entry-Level Customer Care Specialist

Pacific Office Automation; Beaverton (OR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off

Job summary

Pacific Office Automation is seeking an Entry-Level Customer Care Representative for our Beaverton, OR office. This on-site role supports customers, routes calls, and manages tickets while learning the ins and outs of our tech-focused organization.

You’ll work in a fast-paced environment, communicating with customers, technicians, and sales teams. Prior customer service experience is preferred, and bilingual skills are a plus.

Qualifications

• Entry-level role diving into a fast-paced, tech-focused environment.
• 1–2 years of customer service experience preferred (call center or IT ticketing a plus).
• Bilingual skills are a plus and may be advantageous.

Responsibilities

• Answer and route incoming support calls in a professional and timely manner.
• Create and manage support tickets on behalf of customers.
• Communicate effectively with customers, technicians, and sales teams.
• Identify and document trends in customer requests or issues.
• Use computer applications to track, organize, and resolve customer needs.
• Provide exceptional service to ensure a positive customer experience.

Skills

Phone etiquette

Communication

Active listening

Multi-tasking

Organization

Attention to detail

Customer service experience

Bilingual skills

Tools

Microsoft Word

Microsoft Excel

Job description

Pacific Office Automation is seeking an Entry-Level Customer Care Representative for our Beaverton, OR office. This on-site role supports customers, routes calls, and manages tickets while learning the ins and outs of our tech-focused organization.

You’ll work in a fast-paced environment, communicating with customers, technicians, and sales teams. Prior customer service experience is preferred, and bilingual skills are a plus.