Entry-Level Customer Care Representative

Pacific Office Automation; Beaverton (OR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off

Job summary

Pacific Office Automation is seeking an Entry-Level Customer Care Representative for our Beaverton, OR office. This on-site role supports customers, routes calls, and manages tickets while learning the ins and outs of our tech-focused organization.

You’ll work in a fast-paced environment, communicating with customers, technicians, and sales teams. Prior customer service experience is preferred, and bilingual skills are a plus.

Qualifications

• Entry-level role diving into a fast-paced, tech-focused environment.
• 1–2 years of customer service experience preferred (call center or IT ticketing a plus).
• Bilingual skills are a plus and may be advantageous.

Responsibilities

• Answer and route incoming support calls in a professional and timely manner.
• Create and manage support tickets on behalf of customers.
• Communicate effectively with customers, technicians, and sales teams.
• Identify and document trends in customer requests or issues.
• Use computer applications to track, organize, and resolve customer needs.
• Provide exceptional service to ensure a positive customer experience.

Skills

Phone etiquette

Communication

Active listening

Multi-tasking

Organization

Attention to detail

Customer service experience

Bilingual skills

Tools

Microsoft Word

Microsoft Excel

Job description

Pacific Office Automation (POA)

Pacific Office Automation is one of the largest independently owned office technology dealers in the nation. Since 1976, we've expanded to 30+ branches across 11 western states, building trusted partnerships with top manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, you'll join a technology-driven, people-focused company that values growth, collaboration, and opportunity. We invest in our employees through training, certification, and ongoing development to ensure long-term success. Every voice matters here-regardless of title or tenure.

About The Role

We're seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within. You'll play a key role in delivering excellent customer support while learning the ins and outs of our fast-paced, tech-focused organization. This is a full-time on-site position at our Beaverton, OR office.

What You’ll Do

• Answer and route incoming support calls in a professional and timely manner.
• Create and manage support tickets on behalf of customers.
• Communicate effectively with customers, technicians, and sales teams.
• Identify and document trends in customer requests or issues.
• Use computer applications to track, organize, and resolve customer needs.
• Provide exceptional service to ensure a positive customer experience.

What You’ll Bring

• Strong phone etiquette, communication, and active listening skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Reliable transportation to our Beaverton office!
• Attention to detail and a proactive problem-solving mindset.
• Basic proficiency with Microsoft Word and Excel.
• 1-2 years of customer service experience preferred (call center or IT ticketing experience a plus).
• Bilingual skills are a plus!

What We Offer

• Competitive pay: $17-$19/hr DOE
• Comprehensive medical, dental, and vision coverage
• Company-paid life insurance
• FSA/HSA programs
• 401(k) with generous company match
• Paid time off, vacation, and sick leave
• Ongoing training and professional development
• Strong team environment with real growth potential

Our Commitment to Diversity & Inclusion

Pacific Office Automation is proud to be an Equal Employment Opportunity employer. We celebrate diversity because we know it makes us stronger. All qualified applicants will receive consideration for employment regardless of race, color, national origin, gender, sexual orientation, gender identity, religion, veteran status, disability, or any other protected characteristic.