Beauty Store Leader: Inspire Teams & Elevate Service

Sephora; Ann Arbor (MI); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Ann Arbor is seeking a Sales and Service Leader to guide a team in delivering exceptional client service and achieving sales goals. You’ll coach, develop, and empower staff while ensuring a high-performing, inclusive store culture.

The role emphasizes product knowledge, loyalty programs, and brand initiatives, with a focus on maintaining store standards and operating efficiency in a fast-paced environment.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance.
• Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamworkHelp promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Sales skills

Client service

Communication

Teamwork

Product knowledge

Job description

Sephora in Ann Arbor is seeking a Sales and Service Leader to guide a team in delivering exceptional client service and achieving sales goals. You’ll coach, develop, and empower staff while ensuring a high-performing, inclusive store culture.

The role emphasizes product knowledge, loyalty programs, and brand initiatives, with a focus on maintaining store standards and operating efficiency in a fast-paced environment.