Beauty Retail Supervisor & Key Holder - Coach

Jo Malone London; Houston (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

Brobston Group seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in running a smooth, efficient operation. You will coach and mentor the sales team, modeling inspirational, authentic and personalized customer service to achieve sales and service targets.

You will leverage retail and cash handling experience to perform end-of-day reconciliations and manage opening/closing duties on a rota basis, including after-hours events.

Qualifications

• Experience in cosmetics retail.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with cash reconciliation and opening/closing store operations is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events.

Responsibilities

• Lead by example and mentor sales team to achieve targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Provide exceptional customer service and coaching to staff.
• Support Store Manager and Assistant Manager in daily operations.

Skills

Coaching

Mentoring

Customer service

Cash handling

Retail experience

Tools

POS software

Job description

Brobston Group seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in running a smooth, efficient operation. You will coach and mentor the sales team, modeling inspirational, authentic and personalized customer service to achieve sales and service targets.

You will leverage retail and cash handling experience to perform end-of-day reconciliations and manage opening/closing duties on a rota basis, including after-hours events.