Beauty Lead: Elevate Sales & Customer Experience

JCPenney; Newport News (VA); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Associate discount on JCPenney items

Medical/dental/vision benefits

Paid vacation/holidays

Job summary

JCPenney in Newport News, VA seeks a Beauty Lead to deliver a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model. Focus is on driving sales and providing exceptional customer service while supporting store operations.

The role includes promoting loyalty programs, managing product testers, and assisting in beauty promotions to meet performance goals. Benefits and associate discounts are provided where eligible.

Qualifications

• Excellent customer service and sales skills.
• Knowledge of beauty products is a plus.
• Ability to promote loyalty programs and cross-sell.

Responsibilities

• Proactively engages customers to assess needs and guide product selections.
• Drive sales and meet performance metrics while delivering exceptional service.
• Promote loyalty, gift cards, rewards, and credit programs; support cross-selling opportunities.
• Resolve customer concerns with listening, options, and next steps.
• Handle POS transactions, exchanges, returns, and re-ticketing efficiently.
• Assist in beauty department promotions and events; support leadership in standards.
• Maintain organized, clean, and hygienic selling floor with proper product testers.

Job description

JCPenney in Newport News, VA seeks a Beauty Lead to deliver a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model. Focus is on driving sales and providing exceptional customer service while supporting store operations.

The role includes promoting loyalty programs, managing product testers, and assisting in beauty promotions to meet performance goals. Benefits and associate discounts are provided where eligible.