Beauty Lead: Expert Customer Experience & Sales

JCPenney; Richmond (KY); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Beauty Lead to provide a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model to drive sales and service excellence. The role focuses on customer engagement, in-store promotions, and maintaining standards across beauty operations.

The candidate will assist customers, process POS transactions, manage stock, and support the team with training and merchandising initiatives.

Responsibilities

• Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions by sharing product knowledge to generate interest, increase and close the sale.
• Drives self and prioritizes meeting and exceeding performance/productivity standards, metrics and sales goals.
• Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.
• Resolves customer concerns by professionally listening and providing options, solutions and next steps.
• Provides point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.
• Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
• Consistently meets established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded.

Job description

JCPenney is seeking a Beauty Lead to provide a personalized shopping experience, leveraging product knowledge and the Connect, Inspire, Engage service model to drive sales and service excellence. The role focuses on customer engagement, in-store promotions, and maintaining standards across beauty operations.

The candidate will assist customers, process POS transactions, manage stock, and support the team with training and merchandising initiatives.