Beauty Experience Leader & Coach

Victoria's Secret & Co.; Grapevine (TX); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Victoria's Secret in Grapevine, TX is seeking a Beauty Supervisor who leads with our values to deliver exceptional customer and associate experiences and drive brand top-line sales.

This role focuses on creating a compelling Beauty environment, coaching associates, executing visual merchandising, product storytelling, and partnering with store leadership to ensure availability and readiness.

Qualifications

• Leadership and customer-service focus
• Coaching and development of associates
• Strong visual merchandising and brand execution
• Ability to drive sales and deliver brand standards

Responsibilities

• Lead customer and associate experiences to grow brand sales and ensure brand and customer-experience execution in-store
• Execute visual merchandising, storytelling, and selling behaviors that bring the brand to life
• Maintain store standards for sales floor and fitting room areas where applicable
• Collaborate with Operations Leaders to ensure product availability and readiness
• Identify risks and opportunities affecting customer experience and brand execution
• Support broader business leadership responsibilities as store size and complexity require

Job description

Description

A Victoria’s Secret & Co Beauty Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a Beauty Manager. This role reports to the Store Manager or Beauty Manager, as assigned.

Key Responsibilities

The Beauty Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent Beauty experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Beauty Supervisor is responsible for executing and maintaining:

• Visual execution within the beauty business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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