Beauty Lead & Brand Experience Coach

Victoria's Secret & Co.; Ohio; Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Victoria's Secret in Kentucky seeks a Beauty Supervisor who leads customer and associate experiences to grow brand top-line sales. This values-based leader ensures brand and customer experience execution within the store and may share accountability with the Beauty Manager in higher complexity locations.

You will coach and develop associates, maintain visual merchandising standards, drive daily work force management, and collaborate with Sales Leadership to deliver a consistent Beauty

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Strong coaching and development skills.
• Ability to uphold brand standards and visual merchandising.

Responsabilités

• Deliver exceptional customer and associate experiences to grow sales.
• Maintain brand presentation and product storytelling on the sales floor.
• Coach and develop associates to improve selling behaviors and service.
• Oversee daily merchandising, floorset execution, and shipments.

Connaissances

Customer experience

Team leadership

Visual merchandising

Description du poste

Description

A Victoria’s Secret & Co Beauty Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a Beauty Manager. This role reports to the Store Manager or Beauty Manager, as assigned.

Key Responsibilities

The Beauty Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent Beauty experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Beauty Supervisor is responsible for executing and maintaining:

• Visual execution within the beauty business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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