Beauty eCommerce Experience Specialist - Day & Night Shift

eCosmetics; Pompano Beach (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

eCosmetics is seeking a friendly Customer Experience Associate to join our fast-growing beauty eCommerce team in Florida. You’ll be the voice of our brand, helping customers shop smart and feel taken care of across phone, email, and chat.

Ideal for students or new grads, this hourly Full-Time role offers day and night shifts, weekend coverage, and practical experience in online retail. Strong communicators who enjoy beauty products will thrive here.

Qualifications

• Must be able to multitask and communicate clearly.
• No prior experience required if you have the right energy.

Responsibilities

• Be the first point of contact for customers via phone, email, and chat.
• Answer product and order questions with clarity and care.
• Troubleshoot issues and work toward quick, positive solutions.
• Keep accurate notes of customer interactions.
• Stay up-to-date on beauty brands and promotions.
• Bring a positive, helpful vibe to every interaction.

Skills

Strong communicator

Organized

Typing skills

Calm under pressure

Customer service experience

Weekend availability

Job description

eCosmetics is seeking a friendly Customer Experience Associate to join our fast-growing beauty eCommerce team in Florida. You’ll be the voice of our brand, helping customers shop smart and feel taken care of across phone, email, and chat.

Ideal for students or new grads, this hourly Full-Time role offers day and night shifts, weekend coverage, and practical experience in online retail. Strong communicators who enjoy beauty products will thrive here.