Customer Experience Associate – Beauty eCommerce

eCosmetics; Pompano Beach (FL); On-site; USD 28,000 - 30,000; Full time

Job summary

eCosmetics is seeking a friendly Customer Experience Associate to join our fast-growing beauty eCommerce team in Florida. You’ll be the voice of our brand, helping customers shop smart and feel taken care of across phone, email, and chat.

Ideal for students or new grads, this hourly Full-Time role offers day and night shifts, weekend coverage, and practical experience in online retail. Strong communicators who enjoy beauty products will thrive here.

Qualifications

• Must be able to multitask and communicate clearly.
• No prior experience required if you have the right energy.

Responsibilities

• Be the first point of contact for customers via phone, email, and chat.
• Answer product and order questions with clarity and care.
• Troubleshoot issues and work toward quick, positive solutions.
• Keep accurate notes of customer interactions.
• Stay up-to-date on beauty brands and promotions.
• Bring a positive, helpful vibe to every interaction.

Skills

Strong communicator

Organized

Typing skills

Calm under pressure

Customer service experience

Weekend availability

Job description

Customer Experience Associate – Beauty eCommerce

Type: Full Time, Hourly, Day & Night Shift

Perfect for Students / New Grads | Day Shift & Night Shift

Love beauty products? Great with people? Join one of the fastest-growing online beauty retailers and become the voice of our brand.

This is the ideal part‑time role for college students who want real‑world experience in a growing company!

We’re looking for upbeat, reliable, and detail-oriented team members to help customers shop smarter, solve problems, and feel taken care of. If you’ve got strong communication skills and love making someone’s day easier, this is a role where you’ll shine.

What You’ll Do

• Be the first point of contact for customers via phone, email, and chat
• Answer product and order questions with clarity and care
• Troubleshoot issues and work toward quick, positive solutions
• Keep accurate notes of customer interactions
• Stay up-to-date on beauty brands and promotions so you can provide the best info
• Bring a positive, helpful vibe to every interaction

What We’re Looking For

• Strong communicator (written & verbal) who’s friendly and professional
• Organized, dependable, and able to multitask without losing focus
• Computer‑savvy with solid typing skills
• Calm under pressure and solution‑oriented
• Prior customer service experience is a plus — but not required if you’ve got the right energy
• Great for college students, especially those with weekend availability.
• Interest in beauty, skincare, or lifestyle brands = bonus points
• Hiring for day shift and night shift, weekend coverage needed.
• $20–$22 per hour, depending on experience & schedule flexibility

What You’ll Gain

• Real experience in a fast‑paced, growing eCommerce brand
• A supportive team that values your ideas and contributions
• Opportunities to learn about beauty products and digital retail
• A company culture that’s professional but never boring

You don’t need years of call center experience to succeed here — just strong communication skills, a positive attitude, and the drive to learn. If you’re dependable, organized, and want a set job that fits with your schedule, we’d love to meet you.