Beauty Customer Care Agent - Bilingual (Vietnamese/Fr)

Ultimate Staffing; Irvine (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Collaborative team environment

Clear growth opportunities

Newly renovated HQ

Job summary

A global beauty brand is looking for a Customer Care Agent in Irvine, CA. The role involves providing support to customers and distributors through various communication channels, addressing product inquiries, and ensuring resolution of cases. Ideal candidates will have 1-2 years of customer service experience and strong communication skills, with a preference for bilingual candidates in Vietnamese or French. Join a rapidly growing company with a focus on skincare and beauty, and enjoy opportunities for growth in a collaborative environment.

Qualifications

• 1-2 years of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multitask while staying organized and calm.
• Bilingual in Vietnamese or French preferred.

Responsibilities

• Support customers and distributors via email, phone, and chat.
• Handle product inquiries, order tracking, and returns.
• Own each case from first contact to resolution.
• Build strong, long-term distributor relationships.

Skills

Customer service experience

Strong written communication

Strong verbal communication

Multitasking ability

Tech-savvy

Bilingual (Vietnamese or French)

Job description

A global beauty brand is looking for a Customer Care Agent in Irvine, CA. The role involves providing support to customers and distributors through various communication channels, addressing product inquiries, and ensuring resolution of cases. Ideal candidates will have 1-2 years of customer service experience and strong communication skills, with a preference for bilingual candidates in Vietnamese or French. Join a rapidly growing company with a focus on skincare and beauty, and enjoy opportunities for growth in a collaborative environment.