Beauty Counter Manager: Elevate Customer Experience & Sales

Nordstrom, Inc.; Oak Brook (IL); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement & PTO

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Oak Brook, IL is seeking a Beauty Counter Manager to lead personalized beauty experiences and maximize brand sales.

The role blends selling and teaching, focusing on delivering exceptional service and building a customer following both in-store and digitally. You will train with luxury brand partners, run vendor events, and collaborate with teammates to maintain an inviting environment while achieving sales goals and developing ongoing customer loyalty through Nordstrom

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers and handle concerns.
• Empathy and respect for all customers during makeup/skincare sessions.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals with networking and technology.
• Ability to work a flexible schedule including evenings and weekends.
• Ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications and skincare analyses to recommend products.
• Collaborate to create a welcoming, inclusive environment.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain vendor relationships to maximize results.
• Keep department organized and customer-ready.
• Stay updated on beauty trends and products through trainings.
• Manage sales, refunds, exchanges, and build Nordstrom Rewards accounts.

Skills

Customer service

Beauty knowledge

Empathy

Communication

Multitasking

Sales goal focus

Flexibility

Ownership

Job description

Nordstrom, Inc. in Oak Brook, IL is seeking a Beauty Counter Manager to lead personalized beauty experiences and maximize brand sales.

The role blends selling and teaching, focusing on delivering exceptional service and building a customer following both in-store and digitally. You will train with luxury brand partners, run vendor events, and collaborate with teammates to maintain an inviting environment while achieving sales goals and developing ongoing customer loyalty through Nordstrom