Beauty Counter Manager: Elevate Sales & Customer Experience

Nordstrom; Seattle (WA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Beauty Department seeks a Counter Manager to blend sales with education, delivering personalized beauty experiences and maximizing sales for assigned brands. The role emphasizes customer connection, trend advocacy, and growth through in-store and digital channels.

The candidate should be results-driven, comfortable in a commissioned sales environment, and capable of building a loyal customer following both in-store and online. Flexibility for evenings and weekends is required.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Strong ability to connect with customers and handle concerns while supporting a positive team environment.
• Empathy and respect for all customers during makeup/skincare applications.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals and leverage networking and technology.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer goals.
• Collaborate with team to create a welcoming and inclusive environment.
• Set and achieve personal and counter sales goals using in-store and digital selling tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with beauty trends and knowledge through trainings.
• Manage sales, refunds, exchanges, and build loyalty by opening Nordstrom Rewards accounts.

Skills

Customer service

Beauty trends

Sales oriented

Digital selling

Job description

Nordstrom Beauty Department seeks a Counter Manager to blend sales with education, delivering personalized beauty experiences and maximizing sales for assigned brands. The role emphasizes customer connection, trend advocacy, and growth through in-store and digital channels.

The candidate should be results-driven, comfortable in a commissioned sales environment, and capable of building a loyal customer following both in-store and online. Flexibility for evenings and weekends is required.