Beauty Counter Lead - Luxury Brand Experience & Sales

Nordstrom, Inc.; Cincinnati (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in the Beauty Department seeks a Counter Manager to blend sales and education, delivering personalized beauty experiences and driving brand growth. You will be part of a passionate team that values your unique skills and customer connections.

This role emphasizes makeup applications, skincare analysis, and leveraging in-store and digital tools to meet sales goals while building loyal Nordstrom Rewards members.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Communication

Empathy

Multitasking

Sales mindset

Flexibility

Job description

Nordstrom, Inc. in the Beauty Department seeks a Counter Manager to blend sales and education, delivering personalized beauty experiences and driving brand growth. You will be part of a passionate team that values your unique skills and customer connections.

This role emphasizes makeup applications, skincare analysis, and leveraging in-store and digital tools to meet sales goals while building loyal Nordstrom Rewards members.