Beauty Counter Lead: Create Luxe Experiences & Drive Sales

Nordstrom, Inc.; San Diego (CA); On-site; USD 77,887,000 - 81,091,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. in the Beauty Department seeks a Counter Manager to create personalized beauty experiences, blending sales and teaching to drive results.

You’ll perform makeup applications, skincare analyses, manage events, and build loyalty through Nordstrom Rewards, using in-store and digital tools. The role emphasizes customer service, trend knowledge, and flexible scheduling including evenings and weekends.

Qualifications

• Passion for customer service and beauty, including trends and makeup application.
• Excellent ability to connect with customers and handle concerns.
• Empathy and respect for all customers in a supportive environment.
• Strong multitasking, organization, and follow-through.
• Drive to achieve sales goals and use networking and technology.
• Ability to work a flexible schedule including evenings and weekends.
• High level of ownership, accountability and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer goals.
• Collaborate with team to create a welcoming, inclusive environment.
• Set and achieve personal and counter sales goals using in-store and digital tools.
• Manage scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with latest beauty trends through trainings from Nordstrom and partners.
• Manage sales, refunds, exchanges, and build customer loyalty via Nordstrom Rewards.

Skills

Customer service

Beauty knowledge

Communication

Multitasking

Sales driven

Flexible schedule

Ownership

Job description

Nordstrom, Inc. in the Beauty Department seeks a Counter Manager to create personalized beauty experiences, blending sales and teaching to drive results.

You’ll perform makeup applications, skincare analyses, manage events, and build loyalty through Nordstrom Rewards, using in-store and digital tools. The role emphasizes customer service, trend knowledge, and flexible scheduling including evenings and weekends.