Beauty Counter Lead: In-Store & Digital Sales

Nordstrom; Austin (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom Beauty Department seeks a Beauty Counter Manager to create personalized beauty experiences and drive sales in a commission-based environment. You will balance customer service with product education, build vendor relationships, and lead events both in-store and online.

The role emphasizes staying current on beauty trends and guiding customers through makeup and skincare applications while achieving personal and counter goals.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer's beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Makeup application

Skincare knowledge

Sales goals

Digital selling

Job description

Nordstrom Beauty Department seeks a Beauty Counter Manager to create personalized beauty experiences and drive sales in a commission-based environment. You will balance customer service with product education, build vendor relationships, and lead events both in-store and online.

The role emphasizes staying current on beauty trends and guiding customers through makeup and skincare applications while achieving personal and counter goals.