Beauty Counter Lead — In-Store & Digital Sales

Brobston Group; Troy (MI); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

PTO

Merchandise discount

EAP resources

Job summary

Nordstrom seeks a Beauty Counter Manager to drive sales while delivering personalized beauty experiences in-store. You’ll blend teaching with selling, building customer loyalty and a following across digital channels.

Ideal candidates are results-oriented, passionate about trends, and comfortable working in a commission-based environment. The role involves flexible scheduling including evenings and weekends, with opportunities for vendor events and team collaboration.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• Flexible schedule including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools.
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Sales driven

Digital selling

Product knowledge

Tools

CRM software

Job description

Nordstrom seeks a Beauty Counter Manager to drive sales while delivering personalized beauty experiences in-store. You’ll blend teaching with selling, building customer loyalty and a following across digital channels.

Ideal candidates are results-oriented, passionate about trends, and comfortable working in a commission-based environment. The role involves flexible scheduling including evenings and weekends, with opportunities for vendor events and team collaboration.