Beauty Counter Lead - In-Store & Digital Sales

Nordstrom Inc; Seattle (WA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. seeks a Beauty Counter Manager in the Nordstrom Beauty Department. You will drive sales through expert makeup applications, skincare analyses, and personalized product recommendations, while training and leading a team to deliver exceptional customer experiences.

The role emphasizes building customer loyalty, managing vendor events, and leveraging in-store and digital tools to hit personal and counter sales goals in a fashion-luxury retail environment.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty trends

Sales goals

Job description

Nordstrom, Inc. seeks a Beauty Counter Manager in the Nordstrom Beauty Department. You will drive sales through expert makeup applications, skincare analyses, and personalized product recommendations, while training and leading a team to deliver exceptional customer experiences.

The role emphasizes building customer loyalty, managing vendor events, and leveraging in-store and digital tools to hit personal and counter sales goals in a fashion-luxury retail environment.