Beauty Counter Lead — Elevate Experience & Sales

Nordstrom; New York (NY); On-site; USD 44,083 - 46,838; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount

Job summary

Nordstrom Beauty Department is hiring to create personalized beauty experiences for customers and join a passionate team. You will perform makeup applications, skincare analyses, and product recommendations to help clients achieve their beauty goals.

Collaborate with teammates to foster an inclusive environment, drive sales through in-store and digital tools, and manage vendor events. Training with beauty brands keeps you ahead on trends and product knowledge.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.
• Physical requirements: continuous movement for 6-8 hours per shift, including bending, twisting, squatting, and lifting up to 25 pounds.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with beauty trends and product knowledge through trainings by Nordstrom and partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.

Skills

Customer service

Beauty knowledge

Communication

Multitasking

Flexibility

Sales mindset

Initiative

Job description

Nordstrom Beauty Department is hiring to create personalized beauty experiences for customers and join a passionate team. You will perform makeup applications, skincare analyses, and product recommendations to help clients achieve their beauty goals.

Collaborate with teammates to foster an inclusive environment, drive sales through in-store and digital tools, and manage vendor events. Training with beauty brands keeps you ahead on trends and product knowledge.