Beauty Counter Lead — Elevate Customer Experiences

Nordstrom; Walnut Creek (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom Beauty Department is seeking a team member who can create personalized beauty experiences, perform makeup applications and skincare analyses, and help customers achieve their goals. You’ll collaborate with a passionate team, drive sales, and participate in vendor events and promotions with a strong focus on customer satisfaction.

You will stay current on beauty trends, maintain an organized, welcoming environment, and support loyalty-building efforts through Nordstrom Rewards while

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Beauty knowledge

Makeup application

Skincare analysis

Sales goals

Networking/technology

Evenings/weekends flexibility

Job description

Nordstrom Beauty Department is seeking a team member who can create personalized beauty experiences, perform makeup applications and skincare analyses, and help customers achieve their goals. You’ll collaborate with a passionate team, drive sales, and participate in vendor events and promotions with a strong focus on customer satisfaction.

You will stay current on beauty trends, maintain an organized, welcoming environment, and support loyalty-building efforts through Nordstrom Rewards while