Beauty Counter Lead — Elevate Client Experience

Macy's; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Houston seeks a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will deliver genuine hospitality through personalized consultations and expert product application, aligning with customer beauty preferences.

You’ll drive sales and elevate the customer experience by building lasting relationships, analyzing performance, planning vendor events, and partnering with store leadership to grow the business while maintaining brand

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Contracted requirement of 3–5 years of relevant experience.

Skills

Customer service

Leadership

Product knowledge

Sales skills

Client development

Merchandising

Communication

Team collaboration

Tools

POS systems

Job description

Macy's in Houston seeks a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will deliver genuine hospitality through personalized consultations and expert product application, aligning with customer beauty preferences.

You’ll drive sales and elevate the customer experience by building lasting relationships, analyzing performance, planning vendor events, and partnering with store leadership to grow the business while maintaining brand