Beaker - Senior Analyst

Healthtech Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Nordic is seeking an Epic Beaker Senior Analyst to design, build, test, and troubleshoot Beaker applications for our US-based national clients. The role focuses on ensuring data integrity, workflow optimization, and timely delivery across complex laboratories.

You will work with Application Advisors and Senior Application Advisors, manage multiple client projects, and participate in on-call rotations while maintaining SLAs and change-control processes.

Qualifications

• Bachelor's degree or equivalent in related field.
• Active Epic Beaker CP and DI certifications.
• 3–5+ years of Epic Beaker implementation, configuration, or support experience.
• Strong troubleshooting and workflow optimization skills.

Responsibilities

• Perform advanced troubleshooting and problem-solving within Beaker to ensure integrity and stability.
• Assess requests, translate to specifications, and perform system build and testing.
• Manage multiple client assignments with minimal oversight in a ticketing environment.
• Document requests and incidents, and adhere to SLAs and change-control policies.
• Collaborate with cross-functional teams and participate in on-call rotations.

Skills

Epic Beaker CP certification

Epic Beaker DI certification

Strong analytical skills

Excellent communication skills

Laboratory workflow knowledge

Education

Bachelor's degree in a related field or equivalent combination of education and relevant industry experience

Tools

Microsoft Office

Ticketing systems

Job description

## Beaker - Senior AnalystApply: US - National: Full time: Posted Yesterday: R6248Make a difference. Be happy. Grow your career.The **Epic Beaker Senior Analyst** provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors. They will be responsible for, but not be limited to: ## Technical* Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers* Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing* Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing## Project and Issue Management* Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate* Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management* Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar* Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)* Following proper change control policies for migrating application build and configurations* Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested## Teamwork and Customer Service* Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers* Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used* Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities* Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts## Growth and Mentorship* Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts* Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers* Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks## Skills And Experience* Bachelor's degree in a related field or equivalent combination of education and relevant industry experience.* **Active Epic Beaker Clinical Pathology (CP) and Data Innovations (DI) certifications**, with a strong understanding of application functionality and laboratory workflows.* Epic Beaker Anatomic Pathology (AP) certification preferred.* 3–5+ years of experience implementing, configuring, maintaining, or supporting Epic applications, preferably within Epic Beaker.* Hands-on experience troubleshooting application issues, supporting system enhancements, and optimizing workflows.* Strong analytical and problem-solving skills.* Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and operational teams.* Ability to demonstrate and embody Nordic's maxims.* Ability to apply problem solving skills* Excellent communication skills, written and verbal* Proficient with Microsoft Office applications* Strong attention to detail and ability to organize* Must be able to work independently, as well as within a team environment* Prior experience with ticketing systems and change management processes* Strong customer service track record* Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred## Additional Details* Ability to take on-call rotations outside of core business hours, including nights and weekends* Ability to travel up to 10%**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**### About UsHealthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.