Beachfront Front Desk Agent - VIP Guest Service

Pelican Grand Beach Resort; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K with matching

Paid time off

Health, vision, dental, hospital, life

Employee discounts

Free meal during shift

Growth opportunities

Job summary

Pelican Grand Beach Resort on Fort Lauderdale Beach is seeking a Front Desk - Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and manage reservations while providing information on rooms, rates, and amenities.

The ideal candidate will have 1–3 years of front desk experience, strong English communication, sales aptitude, and a professional demeanor. Benefits and growth opportunities are offered as part of a diverse team.

Qualifications

• 1–3 years experience in front desk/hotel or similar role is required.
• Excellent interpersonal and sales-related skills.
• Strong English communication (written and spoken).

Responsibilities

• Perform check-in/check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests with required information and stay dates.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure room readiness.
• Confirm group reservations and assist VIP guests and event attendees.
• Upsell facilities and services when appropriate.

Skills

Customer service

Interpersonal skills

English proficiency

Sales skills

Education

High school diploma or equivalent

Tools

POS systems

Reservations software

Job description

Pelican Grand Beach Resort on Fort Lauderdale Beach is seeking a Front Desk - Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and manage reservations while providing information on rooms, rates, and amenities.

The ideal candidate will have 1–3 years of front desk experience, strong English communication, sales aptitude, and a professional demeanor. Benefits and growth opportunities are offered as part of a diverse team.