Beachfront Front Desk & VIP Guest Services Agent

Pelican Grand Beach Resort, a Noble House Resort; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K

Paid time off

Health and medical insurance

Vision, dental, hospital coverage

Employee discounts

Parking options

Free meal during shift

Recognition programs

Growth opportunities

Referral programs

Job summary

Pelican Grand Beach Resort, a Noble House Resort in Fort Lauderdale, FL, is seeking a Front Desk - Guest Service Agent. You will handle check-ins, reservations, guest inquiries, and upsell hotel amenities in a fast-paced oceanfront setting.

The role requires 1–3 years of front desk experience, excellent English communication, and a friendly, sales-oriented approach. We offer strong benefits, growth opportunities, and a welcoming team culture.

Qualifications

• 1–3 years experience as Front Desk Agent or similar role.
• Excellent interpersonal and sales-related skills.
• Proficient English communication (spoken and written).

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their data.
• Register guests with required details and stay dates.
• Welcome guests and assign rooms.
• Provide information about hotel, rates, and amenities.
• Respond to guest complaints professionally and timely.
• Coordinate with housekeeping to ensure room readiness.
• Confirm group reservations and assist VIPs or event attendees.
• Upsell facilities and services when appropriate.
• Maintain and update booking and payment records.
• Post charges and update folios promptly.

Skills

1-3 years experience

Excellent interpersonal skills

Sales-related skills

English proficiency

Job description

Pelican Grand Beach Resort, a Noble House Resort in Fort Lauderdale, FL, is seeking a Front Desk - Guest Service Agent. You will handle check-ins, reservations, guest inquiries, and upsell hotel amenities in a fast-paced oceanfront setting.

The role requires 1–3 years of front desk experience, excellent English communication, and a friendly, sales-oriented approach. We offer strong benefits, growth opportunities, and a welcoming team culture.