BDR

Chapman Auto Stores; Egg Harbor Township (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee vehicle purchase program

Job summary

Chapman Ford of Egg Harbor in Egg Harbor Township, NJ, is seeking an Internet Sales professional to join our fast-paced team. You will engage new and existing customers, discuss requests and promotions, and drive store visits through outbound and inbound inquiries.

You will need strong computer skills, verbal and written communication, and prior sales or customer service experience. Training and advancement opportunities are available within a family-owned dealership environment.

Qualifications

• Strong computer skills with in-house system, email and internet tools.
• Strong verbal and written communication skills.
• Previous sales, automotive or customer service experience.

Responsibilities

• Contact customers to discuss requests and current promotions.
• Respond to inquiries to generate store visits and build trust.
• Follow up with customers to ensure satisfaction and referrals.
• Meet and exceed hourly, daily, weekly, and monthly goals.
• Develop proficiency with CRM software and dealership products.

Skills

CRM proficiency

Customer service

Sales experience

Computer skills

Tools

CRM Software

Job description

Brief Description

Chapman Ford of Egg Harbor s looking to add to our Internet Sales Department. We are looking for experienced, high impact individuals to add to our amazing team. Our department is fast paced and high volume and requires the same from our team members. We are a family owned dealership and treat our employees as such. If you are looking for a fast paced work environment with caring people and room for advancement, look no further.

Brief Description

Chapman Ford of Egg Harbor s looking to add to our Internet Sales Department. We are looking for experienced, high impact individuals to add to our amazing team. Our department is fast paced and high volume and requires the same from our team members. We are a family owned dealership and treat our employees as such. If you are looking for a fast paced work environment with caring people and room for advancement, look no further.

Duties And Responsibilities

• Contact new and existing customers to discuss request and current promotions.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store
• Follow up with customers to ensure satisfaction and produce referrals.
• Professional and has the ability to make a compelling introduction
• Willing to participate in skills and product training
• Multi-tasker and excellent customer service skills
• Proven track record of meeting and exceeding goals
• Proficient with computers, emails, smart phones and the web
• Engaging in all training directed by the BDC Manager
• Following the BDC scripts and guidelines on all inbound and outbound calls
• Ensuring that all calls presented are answered promptly and professional
• Acquire a complete knowledge of product information related to the makes and models of the dealership
• Developing proficiency with all features of the CRM Software and associated products
• Ensuring that all information entered into systems is consistent and accurate
• Maintaining knowledge of coupons, direct mail pieces, and all advertising.
• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
• Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals
• Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
• Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
• Maintain the essential communication link between the client and the dealership
• Ensure that all communications to and from the client are passed on effectively and quickly

Benefits

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Requirements

Job Requirement

Skills Required And Physical Demands

• Excellent computer skills, including experience with in-house system, email and internet products.
• Ability to communicate verbally and especially with written communication
• Previous sales, automotive or customer service experience.