BDC Team Leader

Stivers Ford of Montgomery; Montgomery, Northern (AL, KY); Hybrid; USD 55,000 - 80,000; Full time

Job summary

Stivers Ford Lincoln of Montgomery is seeking an Automotive BDC Team Leader to coach and develop the BDR team, drive performance, and maintain accountability. This hands-on leadership role focuses on quality conversations, rapid lead response, and strong CRM usage to improve appointment-setting and show results.

The ideal candidate will have automotive BDC experience, leadership ability, and a proven track record in coaching and inspecting performance metrics within a dealership environment.

Qualifications

• Hands-on leadership experience in a BDC or call center.
• Ability to coach and develop BDRs with accountability.
• Experience optimizing lead response, appointment-setting, and CRM follow-up.

Responsibilities

• Coach, develop, and motivate BDC Representatives.
• Monitor daily BDR activity and performance.
• Review calls, texts, emails, and CRM follow-up for quality.
• Conduct call reviews and one-on-one coaching.
• Assist in onboarding new BDC Representatives.
• Ensure quick, professional responses to new leads.
• Maintain consistent processes and daily/weekly/monthly goals.

Skills

BDC leadership

Coaching

CRM management

Call center leadership

Appointment setting

Team motivation

Performance monitoring

Quality call reviews

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Montgomery, AL, US

Salary Range: $55,000.00 To $80,000.00 Annually

Stivers Ford Lincoln of Montgomery | Montgomery, Alabama

Stivers Ford Lincoln of Montgomery is looking for a motivated, competitive, and performance-drivenAutomotive BDC Team Leader to help lead our Business Development Center.

This is ahands-on leadership position. We are looking for someone who can coach and develop BDRs, maintain accountability, monitor performance, and lead by example.

The right person understands that a successful BDC isn't about simply completing calls, texts, emails, and CRM tasks. It's about creating quality conversations, building rapport, overcoming objections, setting appointments, and ultimately getting customers into the dealership.

What You'll Do

As a BDC Team Leader, you'll work with BDC and dealership management to keep the department organized, accountable, and focused on performance.

Responsibilities include:

• Coach, develop, and motivate BDC Representatives
• Monitor daily BDR activity and performance
• Review calls, texts, emails, and CRM follow-up for quality
• Conduct call reviews and one-on-one coaching
• Help BDRs improve rapport building and objection handling
• Ensure new leads are responded to quickly and professionally
• Monitor lead response times and follow-up activity
• Identify missed opportunities within the CRM
• Monitor appointment sets, confirmations, shows, and sold customers
• Help improve appointment-setting and show percentages
• Ensure CRM notes are accurate and meaningful
• Make sure follow-up is personalized and relevant to the customer's inquiry
• Assist BDRs with difficult customers and challenging objections
• Help train and onboard new BDC Representatives
• Communicate performance issues and opportunities to BDC management
• Work with the sales team and management to ensure a smooth customer handoff
• Help maintain consistent processes throughout the department
• Keep the team focused on daily, weekly, and monthly goals
• Recognize strong performance while addressing underperformance
• Step in and work leads or phone calls when necessary
• Lead by example and maintain a positive, competitive environment

How We Measure Success

This is a performance-driven position. The BDC Team Leader will be expected to understand, monitor, and improve key performance indicators, including:

• Lead response time
• Contact rate
• Appointment-setting percentage
• Appointment show rateSold appointments
• CRM follow-up compliance
• Call quality
• Individual BDR performance
• Overall team productivity

The Team Leader should understandwhy the numbers are performing the way they are—not simply report them.

What We're Looking For

Our ideal candidate is:

• Competitive and goal-oriented
• Positive and energetic
• Comfortable leading and motivating others
• Comfortable holding employees accountable
• Organized and detail-oriented
• Strong on the phone
• Confident handling customer objections
• Able to coach employees through difficult conversations
• Comfortable having accountability conversations when expectations aren't being met
• Able to identify performance problems and develop solutions
• Comfortable working in a fast-paced dealership environment
• Able to balance customer experience with dealership performance
• Comfortable working with CRM systems and performance reporting
• Focused on results rather than simply completing tasks

Preferred Experience

Automotive experience is strongly preferred, particularly experience in:

• Automotive BDC
• BDC leadership
• Call center leadership
• CRM management
• Appointment setting
• Customer service leadership

Previous leadership experience is preferred, but we will consider a high-performing BDR or automotive salesperson who demonstrates strong leadership ability and is ready for the next step in their career.

Schedule

This is a full-time, in-dealership position.

Candidates should have schedule flexibility based on dealership operating hours, including the ability to work Saturdays and other high-volume sales periods as required.

Specific schedule expectations will be discussed during the interview process.

Compensation

Competitive compensation based on experience and performance.

Compensation may include a combination of guaranteed/base compensation and performance-based incentives.

Performance incentives may be based on individual and/or department results, including appointment performance, show performance, sold appointments, departmental goals, and other established performance metrics.

Full compensation details and performance expectations will be discussed during the interview process.

Why Join Stivers Ford Lincoln of Montgomery?

This is an opportunity to take an active leadership role in a growing BDC operation and directly influence the performance of both the BDC and the dealership.

We're looking for someone who wants more than a title.

We want someone who wants to:

• Develop people
• Build a strong team
• Improve processes
• Compete
• Produce measurable results
• Grow into greater leadership responsibility

If you're currently a successful BDR or salesperson looking for your first leadership opportunity—or you're already leading a BDC team and looking for your next challenge,we want to hear from you.

Equal Employment Opportunity & Employment Requirements

Stivers Ford Lincoln of Montgomery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Employment is contingent upon successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, verification of employment eligibility, and verification of information provided during the application process.

If driving is required as part of the employee's job responsibilities, a valid driver's license and an acceptable driving record may be required.

Any background check or consumer report obtained for employment purposes will be conducted in accordance with applicable federal and state laws, including the Fair Credit Reporting Act (FCRA).

Reasonable accommodations are available to qualified individuals with disabilities during the application and hiring process and in the performance of essential job functions, as required by applicable law.

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified based on business needs.

Employment with Stivers Ford Lincoln of Montgomery is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

By submitting an application, applicants certify that the information provided during the application and hiring process is true and complete to the best of their knowledge. False statements, material omissions, or misrepresentations may result in disqualification from consideration or termination of employment.