Automotive BDC Manager

APCO Holdings; Burlington (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

Stearns Ford in Burlington, United States is seeking an Automotive Business Development Center Manager to lead the BDC team, manage internet leads and inbound calls, and drive customer retention across sales and service. This role focuses on building a high-performance staff, measurable processes, and superior CSI scores.

You will supervise the handling of inquiries, optimize communications, and ensure the department delivers exceptional customer experiences while maintaining high ethical

Qualifications

• Superior communication skills, both oral and written.
• Autodealership sales, sales management or BDC Manager experience required.
• Must be detailed oriented.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service).
• Cultivate engaged, intelligent and consistent staff.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet.
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI).
• Strive for continual improvement in the BDC and the company as a whole; give recognition when earned.
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity.

Skills

Communication skills

Sales management experience

Phone presence

Detail oriented

Job description

Burlington, United States | Posted on 09/15/2026

Automotive Business Development Center Manager / BDC Manager

Stearns Ford

Ourdealership has maintained our solid commitment to our customers and community,offering a wide selection of cars and trucks and no-hassle pricing. Our goal isto provide the best car buying and service experiences for our customers. Wepride ourselves on being the most reliable and trustworthy automobile dealeraround.

What We’re Looking For:

Our growing Sales department is seeking an ambitious, goal oriented BDCManagerto join our team.

Thisposition will be responsible for managing all aspects of the departmentincluding:

• supervisingthe handling of internet leads and inbound phone calls
  
• customerretention, for both sales and service.
  

Responsibilities:

• Create,maintain and measure the internet and business development processes (for bothsales and service).
  
• Cultivateengaged, intelligent and consistent staff
  
• Attractpotential clients and retain current clientele by answering product and servicequestions received via phone and/or internet
  
• Contributeto high scores for the manufacturer’s customer satisfaction index (CSI)
  
• Strivefor continual improvement in the BDC and the company as a whole. Giverecognition when it is earned
  
• Holdyourself and others to high moral and ethical standards and conduct yourselfwith honesty and integrity
  

Requirements

• Autodealership sales, sales management or BDC Manager experience required
  
• Superiorcommunication skills, both oral and written
  
• Mustbe detailed oriented
  
• Strongemail and phone presence is necessary
  
• Abilityto stay strong and calm in a stressful environment; must thrive under pressure
  
• We offer a competitive compensation and benefits package.
• Compensation is based on performance and is competitive with the retail automotive market.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.