Business Development Coordinator — Growth & CRM

Green Ford, Inc.; Greensboro, Northern (NC, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K plan

Advancement opportunities

Paid vacation

Flexible hours

Closed Sundays

Job summary

Green Ford, Inc. in Greensboro, NC is seeking a dedicated customer service representative to support our sales team. You will handle calls, internet and live chat inquiries, and schedule appointments using scripts to deliver accurate information.

You will present initial financing options, follow up with leads, and use our CRM daily. We value teamwork, promptness and a positive attitude, with opportunities for advancement and a family-like culture that supports work–life balance.

Qualifications

• Experience in a customer service role.
• Strong teamwork and collaborative attitude.
• Prompt, courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.

Responsibilities

• Answer customer calls and schedule sales appointments.
• Respond to inquiries via internet, phone and live chat using scripts and templates.
• Provide initial product information and direct customers to dealership resources.
• Present financing options based on customer needs.
• Follow up with leads not ready to book or who no-show.
• Participate in team/process development and maintain positive relationships.
• Use CRM tracking system daily.

Skills

Customer service

Teamwork

Computer skills

Driver's license

Tools

CRM software

Job description

Green Ford, Inc. in Greensboro, NC is seeking a dedicated customer service representative to support our sales team. You will handle calls, internet and live chat inquiries, and schedule appointments using scripts to deliver accurate information.

You will present initial financing options, follow up with leads, and use our CRM daily. We value teamwork, promptness and a positive attitude, with opportunities for advancement and a family-like culture that supports work–life balance.