BDC Specialist

Cadillac of Englewood Cliffs; Englewood Cliffs (NJ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Base pay + commission

PTO & holidays

Medical, dental, and vision

Job summary

Cadillac of Englewood Cliffs in Englewood Cliffs, NJ is seeking a motivated BDC / Internet Sales Representative to join our automotive team. This role blends customer service, internet sales support, and front-desk duties in a fast-paced dealership environment.

You will handle calls and leads, schedule appointments, assist showroom guests, and maintain follow-up with prospective buyers to ensure a welcoming, professional experience.

Qualifications

• Previous customer service or receptionist experience.
• Automotive sales, call center, or internet sales experience.
• Strong verbal and written communication skills.

Responsibilities

• Answer and direct incoming dealership phone calls.
• Greet showroom customers and guide to departments.
• Manage front desk and provide exceptional service.
• Communicate with internet customers via phone, email, text.
• Respond promptly to internet leads and inquiries.
• Schedule appointments for showroom visits and test drives.
• Maintain customer databases to encourage repeat business.
• Track lead sources and marketing efforts.
• Keep website inventory and specs current.
• Assist with administrative duties as needed.

Skills

Customer service

CRM systems

Communication skills

Tools

CRM software

Phone system

Email tools

Job description

Job Description

We are seeking a motivated, professional, and customer-focused BDC / Internet Sales Representative to join our growing automotive team in Englewood Cliffs, NJ. This position combines customer service, internet sales support, and front-desk reception responsibilities.

The ideal candidate will handle incoming phone calls and internet leads, schedule sales appointments, assist showroom guests, and maintain long-term follow-up with prospective customers while ensuring a welcoming and professional dealership experience.

Key Responsibilities

• Answer and direct incoming dealership phone calls in a courteous and professional manner
• Greet showroom customers and assist with directing them to the appropriate department or sales representative
• Manage front desk reception area and provide exceptional customer service to all visitors
• Communicate effectively with internet customers and prospects via phone, email, text, or in person
• Respond promptly to internet leads and customer inquiriesAnswer questions regarding vehicle inventory, features, and availability
• Schedule appointments for showroom visits, test drives, and vehicle deliveries
• Maintain and update customer databases to encourage repeat business
• Perform consistent follow-up with unsold customers and previous buyers
• Accurately track customer lead sources and marketing efforts
• Keep dealership website inventory and vehicle specifications current
• Assist with administrative and clerical duties as needed

Qualifications

• Previous customer service or receptionist experience
• Automotive sales, call center, or internet sales experience
• Strong verbal and written communication skills
• Professional appearance and positive attitude
• Comfortable using CRM systems, phones, email, and internet-based tools
• Excellent organization, multitasking, and follow-up abilities
• Ability to work in a fast-paced dealership environment
• Bilingual candidates are encouraged to apply

Benefits

• Competitive base pay plus commission and performance bonuses
• Paid time off & holidays
• Medical, dental, and vision benefits available