BDC Service Representative

Bob Loquercio Auto Group; Streamwood (IL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Training

Flexible Scheduling

Employee Discounts

Job summary

Join Bob Loquercio Auto Group as a BDC Service Representative. You will be the first point of contact for service customers, helping with appointment scheduling and ensuring an exceptional customer experience through various communication channels.

We seek a motivated individual to thrive in a fast-paced environment while prioritizing customer satisfaction. This role offers opportunities for career advancement and benefits such as medical, dental, and flexible scheduling.

Qualifications

• Previous experience in customer service or call center is preferred but not required.
• Strong communication skills to build rapport over the phone and digital channels.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to inbound service inquiries via phone, email, and online.
• Schedule and confirm service appointments for customers.
• Conduct outbound calls regarding service reminders and maintenance recommendations.

Skills

Customer service

Communication

Organizational skills

Multitasking

CRM systems

Job description

BDC Service Representative

Drive Your Career Forward with Bob Loquercio Auto Group

Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join our team as a BDC Service Representative. If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an opportunity to build a long-term career with a growing automotive group, we want to hear from you.

As a BDC Service Representative, you will serve as the first point of contact for service customers, helping to schedule appointments, follow up on service needs, and deliver an exceptional customer experience through phone, email, text, and online communications.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee Discounts on Products and Services
• Flexible Scheduling
• Work-Life Balance
• Career Advancement Opportunities
• Paid Training

Responsibilities

• Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
• Schedule and confirm service appointments for customers.
• Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
• Accurately enter and update customer information within the dealership CRM system.
• Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
• Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
• Follow up with customers after service visits to ensure satisfaction and encourage future business.
• Manage appointment schedules and maintain strong communication with service department personnel.
• Generate customer interest in recommended maintenance and service offerings.
• Maintain detailed records and complete required reports in a timely manner.
• Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.

Qualifications

• Previous experience in a customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
• Strong communication skills with the ability to build rapport over the phone and through digital communication.
• Comfortable making both inbound and outbound customer calls.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and experience with CRM systems is a plus.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Automotive service experience is a plus but not required.

Why Bob Loquercio Auto Group?

Bob Loquercio Auto Group is one of the largest and most respected automotive groups in the Midwest. We are committed to investing in our employees through training, mentorship, and advancement opportunities. Join a company that values its people and provides the tools and support needed for long-term success.

Bob Loquercio Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind.