BDC Service Representative

Elgin Chrysler Jeep Dodge; Hanover Township (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Basic Life Insurance

Accident & Critical Illness Insurance

Employee Discounts on Products and  | 

Flexible Scheduling

Work-Life Balance

Career Advancement Opportunities

Paid Training

Job summary

Bob Loquercio Auto Group is seeking a motivated BDC Service Representative to be the first point of contact for service customers, scheduling appointments and following up on service needs to deliver an exceptional experience.

You will communicate via phone, email, text and online channels, update CRM records, and work with Service Advisors to maximize retention while maintaining accurate records and professional service.

Qualifications

• Previous experience in customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
• Strong communication skills with the ability to build rapport over the phone and through digital communication.
• Comfortable making both inbound and outbound customer calls.

Responsibilities

• Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
• Schedule and confirm service appointments for customers.
• Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
• Accurately enter and update customer information within the dealership CRM system.
• Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
• Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
• Follow up with customers after service visits to ensure satisfaction and encourage future business.
• Manage appointment schedules and maintain strong communication with service department personnel.
• Generate customer interest in recommended maintenance and service offerings.
• Maintain detailed records and complete required reports in a timely manner.
• Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.

Job description

BDC Service Representative

Drive Your Career Forward with Bob Loquercio Auto Group

Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join our team as a BDC Service Representative. If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an opportunity to build a long-term career with a growing automotive group, we want to hear from you.

As a BDC Service Representative, you will serve as the first point of contact for service customers, helping to schedule appointments, follow up on service needs, and deliver an exceptional customer experience through phone, email, text, and online communications.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee Discounts on Products and Services
• Flexible Scheduling
• Work-Life Balance
• Career Advancement Opportunities
• Paid Training

Responsibilities

• Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
• Schedule and confirm service appointments for customers.
• Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
• Accurately enter and update customer information within the dealership CRM system.
• Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
• Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
• Follow up with customers after service visits to ensure satisfaction and encourage future business.
• Manage appointment schedules and maintain strong communication with service department personnel.
• Generate customer interest in recommended maintenance and service offerings.
• Maintain detailed records and complete required reports in a timely manner.
• Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.

Qualifications

• Previous experience in a customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
• Strong communication skills with the ability to build rapport over the phone and through digital communication.
• Comfortable making both inbound and outbound customer calls.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and experience with CRM systems is a plus.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Automotive service experience is a plus but not required.

Why Bob Loquercio Auto Group?

Bob Loquercio Auto Group is one of the largest and most respected automotive groups in the Midwest. We are committed to investing in our employees through training, mentorship, and advancement opportunities. Join a company that values its people and provides the tools and support needed for long-term success.

Bob Loquercio Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind.