BDC Specialist – Sales & Service Customer Experience

Dekalbtoyota; DeKalb (IL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay plus performance-based incentives

Paid training

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Career advancement opportunities

Supportive team environment

Job summary

DeKalb Toyota is looking for a motivated Business Development Center (BDC) Representative in DeKalb, Illinois. In this role, you’ll provide exceptional customer service, become the first point of contact for customers, and support both sales and service departments.

Your responsibilities will include responding to inquiries, scheduling appointments, and building rapport with customers to ensure satisfaction. We offer competitive pay, benefits, and opportunities for advancement.

Qualifications

• Comfortable speaking with customers on the phone and through digital channels.
• Ability to work in a fast-paced environment.
• Previous customer service or retail experience is preferred.

Responsibilities

• Respond to internet leads and customer inquiries.
• Schedule customer appointments for sales and service.
• Follow up with customers after appointments.

Skills

Excellent communication and customer service skills

Organizational abilities

Multitasking

Positive attitude

Job description

DeKalb Toyota is looking for a motivated Business Development Center (BDC) Representative in DeKalb, Illinois. In this role, you’ll provide exceptional customer service, become the first point of contact for customers, and support both sales and service departments.

Your responsibilities will include responding to inquiries, scheduling appointments, and building rapport with customers to ensure satisfaction. We offer competitive pay, benefits, and opportunities for advancement.