BDC Service Representative

Garden City Mazda; Town of Hempstead (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Paid vacation & sick time

Employee discounts on products & &

Job summary

Garden City Mazda in Garden City, NY is hiring a Business Development Representative – Automotive Service Appointment Scheduler to handle high-volume service calls, book appointments, and deliver excellent customer service.

The role offers pay starting at $18 per hour plus bonuses, paid training, 401(k), paid vacation and sick time, employee discounts on products and services, full-time with a 5-day work week, and a clear path for advancement.

Qualifications

• Experience in handling high call volumes and delivering excellent customer service.
• Onsite position in automotive service context is preferred but not required.

Responsibilities

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service.
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service.
• Assist with recalls: identify customers with open recalls and schedule appointments.
• Call customers who need recalls completed and set convenient appointments.
• Assist with other duties as needed/assigned.

Skills

Customer service

Call center experience

Telephone etiquette

Microsoft Word & Excel basics

Tools

Multi-Line Phone system

CRM software

Job description

Business Development Representative – Automotive Service Appointment Scheduler

Pay Starting at $18 Per Hour PLUS Bonuses! Paid Training, Great Benefits & Room for Advancement!

Customer Service or Experience Handling High Call Volume in any Industry Preferred.

Job Intro

Garden City Mazdais HIRING NOW forfriendly Service Representativesto set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department! We offer paid training, a great benefits package, and advancement opportunities to all of our employees!Those with previous Clerical, Business Development, or Call Center experience are encouraged to apply!We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career.

Job Description

Answer incoming calls and work with vehicle owners to book appointments for vehicle serviceSchedule automotive service appointmentsCall customers to confirm service appointments and/or remind them when their vehicle is due for its next service and more.

• Pay starting at $18 an hour+ Bonuses!
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Full-time Position, 5-Day Work Week
• Clearly Defined Career Path for Advancement

Responsibilities

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
• Assist with recalls: The Service Manager will supply a list of customers in our database with open recalls and/or due maintenance
• Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
• Assist with other duties as needed/ assigned

Requirements

• This is an onsite position
• Automotive dealership experience is a plus!
• Great phone voice and experience handling high call volume
• Must have the ability to multi-task
• Basic knowledge of Computer Data Entry and Microsoft Word & Excel, as well as a Multi-Line Phone systems
• Professional appearance and a positive attitude
• Valid driver's license and clean driving record

Terms

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.