BDC Sales Manager: Audit Calls, Nurture CRM Leads

Toyota of Murfreesboro; Murfreesboro, Northern (TN, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Toyota of Murfreesboro in Murfreesboro, TN, is hiring a Sales BDC Manager to audit inbound calls for compliance and ensure accurate CRM logging while following up with unsold customers until they buy or say no. Ongoing training and potential advancement are offered.

You will work closely with the Internet Sales Director, maintain CRM records, schedule appointments, and participate in ongoing training on phone processes and Toyota products.

Qualifications

• Prior experience in a BDC, call center, inside sales, or automotive sales role preferred (not required).
• Detail-oriented—you notice when a call was logged under the wrong source or a note doesn't match.
• Strong phone presence and strong written communication for text and email follow-up.
• Comfortable working in a CRM all day; experience with CDK, eLeads, and CarWars strongly preferred.
• Organized enough to manage a large follow-up list without letting customers fall through.
• Available to work Saturdays and some evenings; professional appearance.

Responsibilities

• Monitor and audit inbound sales calls for compliance with the store's phone process and customer-handling standards
• Verify every inbound call is logged in the CRM with the correct source, customer information, and outcome
• Flag missed calls, mishandled calls, and CRM logging errors to the Internet Sales Director with recommended fixes
• Work unsold customers in the CRM by phone, text, and email on a set follow-up cadence
• Set and confirm appointments for the sales team, and re-engage no-shows
• Maintain accurate CRM records on every customer touch so pipeline reporting reflects reality
• Participate in ongoing training on phone process, CRM, and Toyota product

Skills

BDC experience

Detail oriented

Phone presence

CRM skills

CDK

eLeads

CarWars

Organization

Weekend hours

Professional appearance

Tools

CDK

eLeads

CarWars

Job description

Toyota of Murfreesboro in Murfreesboro, TN, is hiring a Sales BDC Manager to audit inbound calls for compliance and ensure accurate CRM logging while following up with unsold customers until they buy or say no. Ongoing training and potential advancement are offered.

You will work closely with the Internet Sales Director, maintain CRM records, schedule appointments, and participate in ongoing training on phone processes and Toyota products.