BDC Service Agent

Asbury; White Marsh (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

$20-$25 per hour

Paid holidays

Paid training

Stock Awards

Job summary

Koons White Marsh Chevrolet is seeking a responsive BDC Service Agent to manage high volumes of inbound and outbound calls, schedule vehicle service appointments, and greet customers with a professional, service-oriented approach. This role emphasizes accurate documentation, adherence to scripts, and collaboration with service advisors to ensure an exceptional customer experience.

The ideal candidate demonstrates strong communication skills, comfortable with CRM systems, and a willingness to

Qualifications

• Must be able and willing to receive a high amount of inbound calls.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide information on shuttle schedule if needed.
• Identify automotive service needs and communicate with customers.
• Follow dealership processes with high contact frequency.
• Thorough documentation of all contacts in the CRM system.
• Complete internet lead management service work plans daily.
• Answer all calls promptly, professionally, and courteously.

Responsibilities

• Manage large volumes of inbound/outbound calls and emails to identify customer needs and schedule appointments.
• Coordinate with service advisors to optimize the service schedule and customer experience.
• Maintain accurate records of customer interactions in the CRM system.
• Adhere to approved phone scripts while collecting customer information.
• Provide timely, professional responses and document outcomes.

Skills

Inbound calls

Outbound calls

Customer service

CRM systems

Data entry

Multi-tasking

Excellent communication

Tools

CRM software

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• $20-$25 per hour
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSERVICECPT