Internet Manager - BMW Sudbury

Herb Chambers Honda of Burlington; Sudbury (MA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and time off

Stock Awards

Health insurance plans

401k with company match

Employee discounts

Job summary

Herb Chambers Honda of Burlington is seeking a BDC Sales Manager to innovate the car-buying experience in Sudbury, MA. This role involves managing customer inquiries to maximize sales potential. Ideal candidates are energetic, customer-focused, and thrive in a fast-paced dealership environment.

The position offers a salary between $75,000 and $100,000, plus benefits like paid time off, insurance plans, and 401k with company match.

Qualifications

• Previous experience in setting up/running/managing an Automotive BDC is required.
• Prior experience in sales, call center, or BDC roles is mandatory.
• Must be at least eighteen years of age and pass pre-employment screens.

Responsibilities

• Respond to customer inquiries and maximize profit potential.
• Make and receive high volumes of inbound/outbound calls.
• Maintain a log of customer interactions and daily tasks.

Skills

Great communication skills

Excellent phone presence

Strong Computer & Phone Skills (ADP, Outlook, Excel)

Customer service skills

Ability to speak multiple languages

Tools

CRM

Website/SEO/SEM knowledge

Job description

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Compensation: $75,000-$100,000 (wage is comprised of base salary and % of department profit to be determined as part of pay plan)

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Manager who will help us redefine the car-buying experience.

The BDC Manager is responsible for responding to customer inquiries and ensuring that the dealership actualizes its maximum profit potential on sales.

• Make and receive a high volume of inbound/outbound calls
• Respond to phone inquiries in an efficient professional manner
• Reply to online email leads and requests for sales information within store’s standards
• Maintain a log of daily activities and completed daily tasks
• Set appointments as necessary
• Follow up with customers to confirm appointments
• Utilize the manufacturer’s prospecting and marketing tools if applicable
• Maintain a log of customers who visit the dealership
• Previous experience setting up/running/managing an Automotive BDC is required
• Previous experience with Internet/Web response centers is a plus
• Previous CRM experience is a plus
• Previous experience with Website/SEO/SEM knowledge is a plus
• Great communication and customer service skills is required
• Excellent phone presence is required
• Strong Computer & Phone Skills (ADP, Outlook, Excel) is a must
• Prior sales, call center, or BDC experience required
• Ability to speak multiple languages is a plus
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.