BDC Sales Agent

Asbury; White Marsh (MD); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Weekly pay

Paid training

Stock Awards (select roles)

Job summary

Koons White Marsh Chevrolet is seeking a BDC Sales Agent to handle large volumes of inbound/outbound calls and emails, identify customer needs, and provide vehicle information. The role emphasizes professionalism, data accuracy, and meeting daily targets within a fast-paced automotive environment.

The position requires strong communication, script adherence, and the ability to manage multiple tasks while delivering exceptional guest experiences. Training and benefits are provided.

Qualifications

• Contact and communicate with customers to identify automotive needs.
• Answer all calls promptly and professionally.
• Document information in the system and follow scripts.
• Maintain product knowledge and drive appointments and sales.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Contact and communicate with customers to identify automotive needs.
• Answer all calls promptly, professionally and courteously.
• Document customer information in the CRM system.
• Enter all appointments into the dealership CMS.
• Adhere to Asbury phone scripts and processes.
• Maintain knowledge of products and certifications.
• Meet daily and monthly performance goals and activity targets.
• High-volume outreach: 50+ calls and 50+ emails daily.

Skills

Customer communication

High volume calling

Phone scripts

CRM experience

Team player

Self-starter

Interpersonal skills

Tools

CRM system

Phone systems

Learning Management System

Internet lead management

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you?

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• All appointments must be entered into the dealership customer management system
• Agents must adhere to Asbury phone scripts
• Maintain product knowledge certificationandbe able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high-volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Must be comfortable role playing in front of team members during training
• Excellent customer service skills & motivation to be successful
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast-paced environment
• Various language proficiencyis always a plus
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimumof eighteen years of age
• Maintain valid Driver's License
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Paid time off
• Weekly pay
• $50,000 annually
• Paid training
• Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities