BDC Sale Support Representative

Thomas KIA of Highland; Highland (IN); Hybrid; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision, and life保险

Paid time off, holidays, and vacation

Employee discounts on vehicles, parts,

Ongoing training and careerdevelopment

Team-oriented culture

Job summary

Thomas KIA Highland in Highland, Indiana is seeking a Sales Support Representative to join a hybrid role that blends BDC-style outreach with customer-facing sales support. You will help set appointments, learn vehicle features, and support the sales process to grow a high-performing team.

The role emphasizes energetic, happy, and customer-focused behavior, with opportunities to advance into sales. Company offers benefits, bonuses, and ongoing training in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Happy, friendly, professional demeanor with strong customer service focus.
• Competitive drive with sales aptitude.
• Organized and detail-oriented with multitasking ability.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Guide customers through the sales process, including vehicle selection and test drives.
• Explain product features, benefits, and warranty information clearly.
• Maintain follow-up communication with potential and existing customers.
• Track customer interactions and manage sales pipeline using CRM tools.
• Stay informed about current vehicle inventory, incentives, and promotions.

Skills

Customer service

Sales

Bilingual (Spanish/English)

Organized

Negotiation

Tools

CRM

Job description

Join Our Winning Team at Thomas KIA!
: What is "Sales Support"? Great question!
Sales support is a motivated, happy, fun person who will help set appointments, send thank you cards, learn all the cool features of the cars and if you want will learn to sell the car and advance to a HUGE HIGH PAYING career!

Are you energetic, HAPPY, clean, customer-focused, and ready to build a career in the automotive industry? Thomas KIA in Highland, Indiana, is seeking a Sales Support Representative. This hybrid role combines the communication strengths of a BDC (Business Development Center) representative with the customer-facing impact of a Sales Associate.

This is your opportunity to thrive in a fast-paced, supportive environment where your effort is rewarded and your growth is prioritized.

Why Join Us?

• Competitive pay structure with performance-based bonuses and commissions
• 401(k) with company match
• Medical, dental, vision, and life insurance
• Paid time off, holidays, and vacation
• Employee discounts on vehicles, parts, and services
• Ongoing training and career development
• Fun, team-oriented culture with leadership that supports your success

Your Role:

• Respond to customer inquiries via phone, email, and in person in a timely and professional manner
• Guide customers through the sales process, including vehicle selection, test drives, and financing options
• Clearly explain product features, benefits, and warranty information
• Maintain follow-up communication with potential and existing customers
• Track customer interactions and manage sales pipeline using CRM tools
• Stay informed about current vehicle inventory, incentives, and promotions
• Assist with dealership marketing campaigns and outreach efforts

What We’re Looking For:

• Excellent communication and interpersonal skills
• HAPPY, friendly, professional demeanor and strong customer service focus
• Competitive drive with strong sales and negotiation ability
• Organized and detail-oriented with the ability to multitask
• Experience in automotive sales or customer service is a plus, but not required
• Bilingual (Spanish/English) is a major plus!

About Us:

At Thomas Auto Group, we foster a positive and collaborative work environment where employees can thrive. With competitive compensation, excellent benefits, and a commitment to professional growth, we provide the tools and support you need for a successful career. Our team is passionate about delivering exceptional service and making a difference in the Northwest Indiana community.

Equal Employment Opportunity:

Thomas Auto Group is an equal opportunity employer. We welcome all qualified applicants, regardless of race, color, religion, gender, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workplace.