BDC Representative

Ageless Cosmetic And Surgical Cente; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Ageless Cosmetic And Surgical Cente in New York is seeking a BDC Representative to join a focused team handling a high volume of customer interactions daily. The role centers on clear communication, timely follow-ups, and precise data management using an in-house CRM to support customer needs and drive lead conversion.

The successful candidate will contact customers to generate and manage leads, schedule appointments for the sales team, respond to product inquiries, and maintain accurate CRM

Qualifications

• Entry-level experience in customer service.

Responsibilities

• Contact customers to generate and manage leads.
• Schedule appointments efficiently for sales team.
• Respond promptly to customer inquiries regarding product information and general questions.
• Enter and update customer and lead information accurately in the CRM system.
• Conduct follow-up communications to maintain engagement and ensure satisfaction.
• Verify customer information for accuracy and completeness.

Skills

Lead generation

CRM data entry

Customer communication

Tools

In-house CRM system

Job description

Job Description

Job Description

The BDC Representative will join a dedicated team focused on managing a high volume of customer interactions daily. This role centers on effective communication, timely follow-up, and precise data management using a custom in-house CRM system to support customer needs and drive lead conversion.

Responsibilities

• Contact customers to generate and manage leads


• Schedule appointments efficiently for sales team


• Respond promptly to customer inquiries regarding product information and general questions


• Enter and update customer and lead information accurately in the CRM system


• Conduct follow-up communications to maintain engagement and ensure satisfaction


• Verify customer information for accuracy and completeness

Preferred Qualifications

• Entry-level experience in customer service