BDC Representative

Sames Auto Group; McAllen (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Internal Promotion Opportunities

Ongoing Training

Employee Discounts

Paid Vacation and Holidays

Job summary

Sames Auto Group is seeking a motivated BDC representative to nurture customer relationships and coordinate online and telephone requests. You will schedule appointments for sales and service, and track leads to convert them into visits and sales.

You will gather guest data, maintain product knowledge, and comply with privacy rules while collaborating with a team and driving dealership objectives.

Qualifications

• Exceptional oral and written communication via phone, online and in person.
• Proven customer service track record or clear desire to excel.
• Proficient in basic math and writing skills.

Responsibilities

• Handle guest inquiries with focus on satisfaction.
• Receive inbound calls and set firm appointment dates.
• Provide vehicle sales/service information and maintain product knowledge.
• Enter guest data accurately into the BDC system.
• Follow up on internet leads and adhere to privacy regulations.

Skills

Oral & written communication

Customer service track record

Math and writing skills

Comfortable in fast-paced environment

Background check compliance

Job description

Description

In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales/service team. Success in this role will be demonstrated by the number of leads that convert to actual sales.

• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit the sales or service department.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales/service information.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed; accurately enter into BDC database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Work in close proximity with other Sales BDC Representatives in a team based environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Partner with BDC leadership on activities in the dealership / outside the call center.
• Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

Requirements

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment
• Pass drug testing, background investigation/interview.

Benefits

• Competitive Pay
• Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
• Internal Promotion Opportunities and Ongoing Training
• Employee Discounts