BDC REPRESENTATIVE

Classic Chevy HWY 6; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Classic Elite Buick GMC in Houston, TX seeks a Business Development Center Representative to handle internet leads, qualify customer needs, and drive appointments with sales staff. The role includes following up with customers via email, phone, and text, and identifying new business opportunities to meet sales forecasts.

The position emphasizes bilingual Spanish abilities and active participation in training sessions, with a focus on customer satisfaction and referral business.

Qualifications

• Responds to internet leads and gathers vehicle details and customer goals.
• Mines the customer database for new opportunities and follows up by email, phone or text.
• Identifies and qualifies business opportunities and schedules dealership visits.

Responsibilities

• Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals.
• Mines existing customer database for new or additional interest and contacts such customers via email, phone and text messages.
• Researches and develops lists of potential clients.
• Identifies and qualifies business opportunities.
• Schedules appointments with customers to visit the dealership for meetings with a salesperson.
• Follows up with customers to encourage repeat and referral business.
• Attends sales meetings and training sessions as scheduled.
• Meets or exceeds written forecast and projection numbers.

Skills

Bilingual Spanish

Job description

Classic Elite Buick GMC
Classic Elite Buick GMC
Houston, TX 77094, USA

Description

Job Title:Business Development Center Representative

Department: Business Development Center

Reports to:Internet Director

Duties & Responsibilities:

• Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals
• “Mines” the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages
• Researches and develops lists of potential clients.
• Identifies and qualifies business opportunities
• Schedules appointment with customer to visit the dealership to meet with a salesperson who will then conduct the steps of the sale.
• Consults regularly with the Internet Director.
• Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Follows a prospect development system and sends follow up emails and makes follow up calls to those potential customers.
• Follows established prospecting steps and procedures.
• Remains knowledgeable of new products, features, accessories, processes, etc.
• Attends sales meetings and training sessions as scheduled.
• Meets, or exceeds, written forecast and projection numbers.
• Other duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. BILINGUAL SPANISH A PLUS.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.