BDC Representative

Anaheim Hyundai; Anaheim (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

Vehicle Purchase Discounts

Job summary

Anaheim Hyundai is forming a new Sales BDC team to handle high-volume inquiries and schedule appointments for the sales staff. You will work with leadership to reach weekly and monthly goals and maintain CRM records to optimize follow-ups and conversions.

We offer a competitive hourly wage of $18 with bonus potential based on appointments and sales. This role provides a clear career path into auto sales, finance, and management, with weekend shifts required.

Qualifications

• 1+ years experience engaging with customers over the phone.
• 1+ years experience in a customer service role.
• Experience working in a call center environment.
• Previous experience in a BDC Admin role or other sales related position.
• Working knowledge of computer systems, office software and CRMs.
• Ability to assess situations, prioritize needs, and implement solutions.
• The ability to set and achieve targeted goals.
• Professional personal appearance.

Responsibilities

• Respond to high-volume inbound sales inquiries by phone, email, text, and other online lead sources.
• Schedule and confirm customer appointments for the sales team.
• Report to and maintain an open line of communication with the sales management team to establish ongoing weekly and monthly goals.
• Maintain accurate customer records and activity within the CRM system.
• Follow up with unsold showroom traffic, Internet leads, and previous customers.
• Confirm availability for customers inquiring about specific vehicles.

Skills

Customer service

Call center experience

BDC Admin role

CRM software

Office software

Goal setting

Professional appearance

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership:L0837 Anaheim HyundaiAnaheim HyundaiNow Building a Team of: BDC RepresentativePay: $18/HR + Competitive BonusSchedule: Expected Shifts 9am-6pm or 11am-8pm; Must be willing to work weekends.Why Join Our Team?Exciting Opportunity: Join our newly established Sales BDC team and help shape the future of our dealership.High Lead Count: Access to 1,500 - 2,000 customer leads a month will allow you to increase your earning potential.Career Development: This BDC Administrator position creates a great career path into auto sales, finance and management.What You'll DoRespond to high-volume inbound sales inquiries by phone, email, text, and other online lead sources.Schedule and confirm customer appointments for the sales team.Report to and maintain an open line of communication with the sales management team to establish ongoing weekly and monthly goals.Maintain accurate customer records and activity within the CRM system.Follow up with unsold showroom traffic, internet leads, and previous customers.Confirm availability for customers inquiring about specific vehicles.What You'll Bring1+ years experience engaging with customers over the phone.1+ years experience in a customer service role.Experience working in a call center environment.Previous experience in a BDC Admin roll or other sales related position.Working knowledge of computer systems, office software and CRM's.Ability to assess situations, prioritize needs, and implement solutionsThe ability to set and achieve targeted goals.Professional personal appearance.Total RewardsThe hourly wage for this position is $18.Bonuses are estimated to be based on appointments shown and/or sold. Further details will be discussed during interview process.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.