BDC Manager: Video Demo Strategy & Team Growth

Freedom Motors USA, Inc.; Battle Creek (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Freedom Motors USA, Inc. in Battle Creek, MI is seeking a BDC Manager to lead the on-site team responsible for inbound/outbound communications and video demo scheduling.

You will coach staff, monitor KPIs, and ensure CRM discipline while driving conversions and excellent customer experiences. Ideal candidates bring 3+ years in automotive BDC or similar settings, strong CRM skills, and a proven track record in coaching teams to achieve targets, with comfort in using Zoom/Teams/FaceTime for

Qualifications

• 3+ years in automotive BDC, call center, or inside sales.
• Proven ability to lead a KPI-focused team.
• Expert CRM knowledge and quick adaptability.
• Experience scheduling and conducting virtual/video demos.

Responsibilities

• Lead and coach the BDC team to KPI attainment.
• Manage scheduling, PTO, and shift coverage.
• Oversee CRM workflows and data quality.
• Develop scripts and QA processes.

Skills

CRM proficiency

Team leadership

Communication skills

Video/demo scheduling

Disability etiquette

Tools

CRM platforms

Zoom/Teams/FaceTime

Job description

Freedom Motors USA, Inc. in Battle Creek, MI is seeking a BDC Manager to lead the on-site team responsible for inbound/outbound communications and video demo scheduling.

You will coach staff, monitor KPIs, and ensure CRM discipline while driving conversions and excellent customer experiences. Ideal candidates bring 3+ years in automotive BDC or similar settings, strong CRM skills, and a proven track record in coaching teams to achieve targets, with comfort in using Zoom/Teams/FaceTime for