BDC Manager: Lead & Elevate Auto Lead Conversions

Scott Cars Incorporated; Allentown (Lehigh County); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Short-Term Disability

Life Insurance

Growth Opportunities

Vehicle Purchase Plan

Long-Term Security

Wellness Discounts

Descripción de la vacante

Scott Cars Incorporated is seeking a motivated BDC Manager to lead the Business Development Center team and drive inbound/outbound communications, appointment setting, and showroom traffic. The role emphasizes customer service, team development, and accountability for performance metrics.

The ideal candidate will have leadership experience, strong communication skills, and a track record of coaching teams using CRM and lead management tools in a fast-paced automotive environment.

Formación

• 2-3+ years in automotive BDC or internet sales.
• Leadership or management experience preferred.
• Strong communication and customer service skills.
• Experience with CRM systems and lead management tools.
• Proven ability to coach, motivate, and develop a team.
• Strong organizational and multitasking abilities.
• Results-driven with a focus on performance metrics.

Responsabilidades

• Oversee daily operations of the BDC team, including internet leads and inbound/outbound calls.
• Ensure all leads are responded to promptly and professionally.
• Monitor and track KPIs such as response time, appointment set rate, show rate, and sales conversion.
• Train, coach, and develop BDC staff to improve performance and customer experience.
• Ensure adherence to processes, scripts, and CRM usage.
• Handle escalated customer concerns and provide effective resolutions.
• Work closely with Sales Management to ensure a smooth BDC to showroom transition.
• Implement strategies to increase lead conversion and show rates.
• Conduct regular performance reviews and team meetings.
• Assist in hiring and onboarding new team members.

Conocimientos

Leadership

Customer service

Communication

Team development

Herramientas

CRM systems

Lead management tools

Descripción del empleo

Scott Cars Incorporated is seeking a motivated BDC Manager to lead the Business Development Center team and drive inbound/outbound communications, appointment setting, and showroom traffic. The role emphasizes customer service, team development, and accountability for performance metrics.

The ideal candidate will have leadership experience, strong communication skills, and a track record of coaching teams using CRM and lead management tools in a fast-paced automotive environment.