BDC (Business Development Center) Manager

The Scott Family of Dealerships

Allentown (Lehigh County)

On-site

USD 52,000 - 70,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental & Vision

401K Plan

Paid time off

Short term disability

Life insurance

Growth opportunities

Vehicle purchase plan

Job security

Health & wellness

Discounts on products

Job summary

Scott Cars is seeking a motivated BDC Manager to lead our Business Development Center. You will oversee inbound/outbound communications, drive appointment setting, and help convert leads into showroom traffic.

Ideal candidates have 2–3+ years in automotive BDC or internet sales with leadership experience, strong CRM skills, and a track record of coaching teams to meet performance metrics. You will collaborate with Sales to ensure smooth transitions from BDC to showroom and contribute to growth

Qualifications

2–3+ years automotive BDC, internet sales, or related experience.
Prior leadership or management experience preferred.
Strong communication and customer service skills.
Experience with CRM systems and lead management tools.
Proven ability to coach, motivate, and develop a team.
Strong organizational and multitasking abilities.
Results-driven with a focus on performance metrics.

Responsibilities

Oversee daily operations of the BDC team, including internet leads and calls.
Ensure all leads are responded to promptly and professionally.
Monitor KPIs such as response time, appointment set rate, show rate, and conversions.
Train, coach, and develop BDC staff to improve performance.
Ensure adherence to scripts and CRM usage.
Handle escalated customer concerns and provide resolutions.
Work with Sales to ensure smooth BDC to showroom transitions.
Implement strategies to increase lead conversion and show rates.
Conduct regular performance reviews and team meetings.
Assist in hiring and onboarding new team members.

Skills

2–3+ years in automotive BDC / inbound

Leadership experience

Strong communication

CRM / lead management tools

Coaching / development

Organizational / multitasking

Results-driven / metrics

Tools

CRM systems

Lead management tools

Job description

BUSINESS DEVELOPMENT CENTER (BDC) MANAGER

Join an amazing, supportive team at Scott Cars where collaboration, excellence, and customer focus are at the heart of everything we do.

About The Role

We are seeking a motivated and results-driven BDC Manager to lead our Business Development Center team. This role is responsible for managing all inbound and outbound customer communications, driving appointment setting, and increasing showroom traffic and sales conversions. The ideal candidate is a strong leader with a passion for customer service, team development, and performance accountability.

Key Responsibilities

Oversee daily operations of the BDC team, including internet leads and inbound/outbound calls
Ensure all leads are responded to promptly and professionally
Monitor and track key performance indicators (KPIs) such as response time, appointment set rate, show rate, and sales conversion
Train, coach, and develop BDC staff to improve performance and customer experience
Ensure adherence to company processes, scripts, and CRM usage
Handle escalated customer concerns and provide effective resolutions
Work closely with Sales Management to ensure a smooth transition from BDC to showroom
Implement strategies to increase lead conversion and appointment show rates
Conduct regular performance reviews and team meetings
Assist in hiring and onboarding new team members

Qualifications