Automotive BDC Manager — Lead, Coach & Convert

Scott Chevrolet; Allentown (Lehigh County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Company paid short term disability

Company paid life insurance

Growth opportunities

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Job summary

Scott Cars is seeking a motivated Business Development Center Manager to lead our BDC team. You will oversee internet leads, inbound/outbound calls, and work to increase showroom traffic and sales conversions.

The role emphasizes coaching, performance accountability, CRM utilization, and collaboration with Sales Management to ensure a smooth BDC to showroom handoff. A strong leader with customer-service focus will thrive in our fast-paced environment. Flexible schedule may be required.

Qualifications

• 2–3+ years in automotive BDC, internet sales, or related.
• Proven leadership or management experience preferred.
• Strong communication and customer service skills.
• Experience with CRM and lead management tools.

Responsibilities

• Oversee daily operations of the BDC team, including internet leads and inbound/outbound calls.
• Ensure all leads are responded to promptly and professionally.
• Monitor and track KPIs such as response time, appointment set rate, show rate, and sales conversion.
• Train, coach, and develop BDC staff to improve performance and customer experience.
• Ensure adherence to company processes, scripts, and CRM usage.
• Handle escalated customer concerns and provide effective resolutions.
• Work closely with Sales Management to ensure a smooth transition from BDC to showroom.
• Implement strategies to increase lead conversion and appointment show rates.
• Conduct regular performance reviews and team meetings.
• Assist in hiring and onboarding new team members.

Skills

Leadership

Customer service

CRM & lead management

Communication

Team development

Performance metrics

Multitasking

Tools

CRM systems

Lead management tools

Job description

Scott Cars is seeking a motivated Business Development Center Manager to lead our BDC team. You will oversee internet leads, inbound/outbound calls, and work to increase showroom traffic and sales conversions.

The role emphasizes coaching, performance accountability, CRM utilization, and collaboration with Sales Management to ensure a smooth BDC to showroom handoff. A strong leader with customer-service focus will thrive in our fast-paced environment. Flexible schedule may be required.