BDC & Internet Sales Leader | Paid Training + PTO

Landmark Dodge Chrysler Jeep Ram

Morrow (GA)

On-site

USD 55,000 - 70,000

Full time

10 days ago

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Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Vacation / PTO

Employee Purchase Program

Job summary

Landmark Dodge Chrysler Jeep Ram in Morrow, GA is seeking an experienced Internet/Fleet/BDC Manager to lead our BDC team. You will supervise daily operations, recruit and train staff, and optimize customer communications via email and phone.

Understanding buying profiles and driving results with CRM/DMS tools will be essential. You will prepare performance reports, listen to calls, and collaborate with other departments to align on marketing initiatives and dealership goals.

Qualifications

Successful track record in Internet sales or dealership BDC management.
Ability to manage high call volumes, internet leads and call lists.
Knowledge of automotive sales and service department operations.
Strong organizational and leadership abilities.
Familiarity with dealership CRM and DMS systems.
Experience in training teams and individuals is preferred.

Responsibilities

Oversee daily BDC department operations.
Recruit and train BDC staff.
Understand buying profiles and patterns of typical telephone prospects.
Run daily/weekly/monthly reports and track results; prepare call results reports for BDC staff.
Record and listen to customer calls.
Train BDC staff by reviewing recorded/live calls and outcomes.
Determine which customers to contact based on current marketing initiatives.
Review performance and develop staff.
Interface with other department heads.
Participate in dealership management meetings.